DELIVERY

We aim to deliver within 14 days or sooner if possible, once your order has been confirmed by e-mail. However, occasionally with furniture delivery it may take up to 28 days depending on the distance of the customer from our warehouse. We will make every effort to deliver in the time stated on our website but we will not be liable for any loss caused to you by late delivery.

PLEASE NOTE THAT FURNITURE DELIVERIES ARE WITH ONE DELIVERY DRIVER AND DELIVERY TO YOUR FRONT DOOR ONLY. White Living delivers ONLY within the UK and Northern Island for postable items and Mainland UK only on furniture.

CANCELLATION

In accordance with the Consumer Protection Regulations 2000 you may cancel your order and return unsuitable goods within 7 working days of receipt. We will make a full refund, but unless goods are incorrectly described, damaged or faulty we will require you to pay the delivery charge and cost of return postage. Goods must be returned in the original packing and unused. We suggest you use 'recorded delivery' via the Royal Mail.

If you receive items which are faulty, damaged or otherwise incorrect through our error, please notify us immediately and return them to us with full details of fault, order date and invoice: please specify whether you require a refund or replacement item. Where a refund is requested we will refund the full purchase price of the product, including delivery charge, within 14 days of your notification.

In the event of a 'Special Order', a refund will not be given once the order has been accepted by ourselves and payment has been taken.

Refunds will only be made to the card used at the time of purchase, unless there are exceptional circumstances.

RETURNS

If you decide that an item needs to be returned for whatever reason, we would ask that you inform us by e-mail at shop@white-living.co.uk within the stated time period in our 'Cancellations' section. Please supply details of your purchase ie stock number, description,price paid and reason for the return.

Returns should be sent to our head office at White Living, Unit 2, Brooks Yard, Ford Road, Totnes Industrial Estate, Totnes, Devon TQ9 5LQ

GENERAL INFORMATION

All measurements of products are approximate. We make no promise that our website will be uninterrupted or entirely error free and we cannot be held responsible for events arising by use of the internet, that are beyond our control.

We reserve the right to modify, or withdraw products from the website without any prior notice. In addition, from time to time we may need to change our terms and conditions and it is the customers responsibility to regularly check the conditions and if you do not agree with any amendments, then to stop using the website immediately.